Our furniture deliveries are carried out by a reputable courier company. Deliveries are made between 9-5pm Monday – Friday, however, for further convenience, we are able to offer a morning (8-12noon) delivery upon request. The delivery driver will endeavour to arrive with you within the stated time, although we have no control over traffic delays or unexpected events.
Deliveries are carried out by a 1 man delivery service. This means that for bulky or heavy furniture, the recipient will need to organise assistance at the point of delivery.
Once a delivery date has been scheduled, it is the customer’s responsibility to ensure they are available on the stated date (with assistance where required – see above). If the customer is unable to accept delivery on the first scheduled delivery attempt, a return charge and further delivery charge at the same rate, will be applied. Once payment for these charges have been made, a further delivery date can be scheduled. It is the customer’s responsibility to ensure the delivery address given is accurate. If the order is sent to an incorrect address, given by the customer, the customer will be charged for the return and re-delivery of the order at the same rate.
It is the customer’s responsibility to measure all access points and final resting space of the piece(s) of furniture inclusive of exterior considerations such as property location / gates/ pathways to the property. The delivery driver is able to delivery via the usual access points of kerbside / front door i.e. they will NOT deliver up flights of stairs / through windows or rooftops etc. If any unusual access is required, the customer must provide their own assistance and the delivery driver will then deliver to kerbside only. Any access information should be advised at the time of purchase. The delivery will not be carried out and a re-delivery charge will apply if the driver arrives at a destination with a flight of stairs or awkward access and the recipient has not made arrangements to assist the driver.
It is illegal for drivers to stop on a red-route, so customer must ensure that the recipient has made alternative arrangements.
Instances of damage in transit are very rare and we do all we can to ensure your item reaches you in perfect condition, however please ensure you familiarise yourself with the terms and conditions detailed below regarding your acceptance of goods delivered –
Our nominated courier insures against damage caused during transit and it is our policy to do our best to replace damaged items within 30 working days (as each piece is individually made, a set of table legs is made with and specifically fits the table base – this is our standard made-to-order lead time). All possible steps have been taken to ensure your item is securely packed and dispatched with a reliable courier company, however on very rare occasions damage may be caused during transit.
In order to ensure we can claim on behalf of our customer, for any damage caused during transit, we ask that following advice is adhered to: .
• At the point of delivery, please ensure you open the outer packaging and inspect your item(s) for any damage. Any items which are received with damage to the outer packaging (no matter how small the damage) please sign for as ‘Damaged’, with a brief detail of what the damage is, i.e. dent to left side of box, tear to outer packaging, etc. In cases where you are unable to inspect the goods, please mark the courier’s delivery paperwork as ‘unchecked’ or in instances where the courier does not allow inspection, please mark the sheet as ‘Courier refused inspection of goods’.
• Once you are satisfied that your item(s) is in good condition, please sign the driver’s paperwork where necessary. Please note that upon signing the paperwork, the courier company can no longer be held responsible for any damage which may have been caused to the item(s). Claims for damaged items can only be processed if the delivery paperwork has been signed for as ‘Damaged’ – (see paragraph above).
• At the point of delivery, if you find your item has been damaged in transit, please do not accept the delivery and request that the courier returns the item to OLLU. Please ensure that the item has been securely re-packaged. Please inform OLLU within 24 hours if you have refused a delivery and give details of the type of damage.